Help
Contact support
Last updated: August 14, 2026
Unmark is the Gemini watermark remover at www.unmark.ink. Use this page to reach us about your account, credits, payments, or the product.
Email us
pythondemo4@gmail.comWe read every message. Typical reply time is within two business days (Monday–Friday). Include the Google email on your Unmark account and, for billing, the payment date or receipt.
Send an emailWhat we can help with
- Purchases, invoices, failed checkouts, and missing credits
- Refunds and charge questions (see below)
- Account access, Library, Cloud jobs, and the Chrome extension
- Privacy or data-deletion requests
Instant image cleanup runs in your browser and does not require an account. Cloud features (video, Library, bulk, Create) use the signed-in account and credits shown on Credits.
Billing and refunds
Credit packs are digital goods. Payments are processed by our payment partners (including Stripe and Razorpay). We do not store full card numbers.
- Unused purchased credits. Email us within 14 days of purchase. If the pack has not been spent, we can refund the original payment method where the processor allows it.
- Used credits. Spent Clean or Create credits are generally not refundable, except where required by law.
- Daily free credits. These are complimentary and not for sale, so they are not refundable.
- Duplicate or failed charges. Write to us with the charge date and amount. We will investigate with the payment partner.
Refunds, when approved, go back to the original payment method. Processing time depends on your bank or card network (often 5–10 business days after we issue the refund).
Chargebacks
If a charge looks wrong, contact us first so we can fix it quickly. Filing a dispute with your bank without talking to us can delay a refund and may lead to account suspension while the dispute is open.
Legal
Unmark is operated as Unmark. Website: https://www.unmark.ink. See our Terms of Service and Privacy Policy.